Delivering specialist training solutions to care providers
Home | Courses | Customer Service: Five Star Experience

Customer Service: Five Star Experience

Course Description

How would you like to be treated if you need to receive care in your home?
Learn how to provide a five star customer service experience for the people you support.

Learning Outcomes

At the end of this programme participants should be able to:

* Appreciate service as a fundamental philosophy
* Implement specific service strategies:
– going the extra mile
– managing and exceeding expectations
– demonstrating courtesy
– a positive ‘can do’ approach

Course Code:
HC-180817-NZ
Course Availability:
Available Now
Topics:
Rights and Responsibilities
Library:
Home Care
Collection:
Individual Support
altura learning logo

Are you a care organisation?

...interested in knowing more about what Altura Learning can do for you? Enquire now.

Access this course for 10+ learners
Enquire about accessing this course with any Altura Learning Membership

Start empowering your learners today!

  • Must be 2 or more learners. Individual learners, please shop on our online store.
  • By submitting this form I accept Altura's privacy policy and agree to receive communication from Altura Learning
  • Hidden

Questions? Talk to our experts
Start building your bespoke learning library today

Want to know more? Enquire about a new membership today

Let's tailor you a solution that meets your training needs and growth objectives
  • By submitting this form I accept Altura's privacy policy and agree to receive communication from Altura Learning
  • Hidden