Course Description
How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home.
CPD: This course is worth 0.5 Continuing Professional Development Hours
Learning Outcomes
– Appreciate service as a fundamental philosophy
– Implement specific service strategies:
the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering
Course Code:
R-150923-NZCourse Availability:
Available NowTopics:
Rights and ResponsibilitiesLibrary:
Residential CareCollection:
Individual Support