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Customer Service: Providing a 5 Star Experience

Course Description

How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home.

CPD: This course is worth 0.5 Continuing Professional Development Hours

Learning Outcomes

– Appreciate service as a fundamental philosophy
– Implement specific service strategies:
the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering

Course Code:
R-150923-NZ
Course Availability:
Available Now
Topics:
Rights and Responsibilities
Library:
Residential Care
Collection:
Individual Support
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