This module provides information regarding duty of care and the role of the care worker.
After viewing this programme participants should be able to:
• 3.1 Understand how duty of care contributes to safe practice
• 3.2 Understand support available for addressing dilemmas that may arise about duty of care
• 3.3 Deal with comments and complaints
• 3.4 Deal with incidents, errors and near misses
• 3.5 Deal with confrontation and difficult situations